Please be informed that we will be sending individual notifications to all guests affected by this move, based on your different flight dates, via email and SMS.
The email notices will also outline the various service recovery options.
In order to avoid undue congestion and delays in replying to your queries, we request that you contact us for any queries you may have, only after you have received your individual notice.
So I email to their cust care and the only options available is refund all my $$ back.. helllooooo how about the payment made to our connecting flights?? we talk about few hundreds pound sterling here!! times with 5 equal to my ringgit!!
I am writing with regard to your easyJet booking E****** connected to your AirAsia flight. Due to recent schedule changes introduced by AirAsia it might no longer be convenient for you to fly from/to Stansted with easyJet and we would like to offer you a free of charge change to London Gatwick as your new destination/arrival airport for your easyJet flight(s).
We have tried to contact you over the phone in order to arrange a free of charge transfer for you to fly to/from
Please contact us over the phone under the following number: +44 843 104 5454. Calls to this number will be charged at 5 pence per minute plus network rate.
Our contact centre agents are available daily from 08:00 to 20:00 hours (
Please be assured that our representatives will make all efforts to assist you and offer you a suitable alternative. For any additional information related to AirAsia schedule changes, please contact AirAsia.
easyJet Customer Service Representative