Good Morning, Happy Malaysia Day dear
Malaysian!
We are sorry to start this morning with
this kind of post ye..just nak remind our beloved customers again about our
deposit policy. Dah lama tak remind so maybe customer2 baru tak aware how we
run things (although we already explain in our TNC). This customer is 1 of many
example we have yang disappointed and unhappy with our service. We apologize
for this but let us explain in details.
No booking will be confirmed if made without corresponding payment
Sorry my dears there are no
exceptions to this policy. Verbal order
or queries is not a booking. There are so many queries received in a day,
be it thru watsapp, SMS, Phone call, E-mail, Insta Direct Message, FB PM, Blog,
pheww.. And WE DON’T SAVE YOUR NUMBER UNTIL THE BOOKING IS CONFIRMED.. So it is
impossible for us to remember which item you want to book and for what date.. And
to remind you to pay for your deposit because we have another customer asking
for the same item on the same date? If dalam 1 hari 2-3 customers yang tanya
maybe boleh.. But you have no idea berapa customers yg call, email, sms,
watsapp etc… RAMAI! (Alhamdulillah) So if your watsapp or email kami and kami
lambat reply that is because we often do not have time to return phone calls
and reply to all messages instantly.
In an effort to continue
doing what we love (and what YOU love) we ask that everyone try to respect the
deposit policy we have in place. It helps keep things organized which in turn
also helps you out! Sebab once deposit received kita akan terus block date for
that particular item, and if another customer inquire on the same item for the
same date we will just check in our records and inform them that the items are
not available on your selected date. As simple as that.
If you need to see the item
first, we suggest you to secure your date by place your deposit first, then
only you come to see the items. If you think the items are not suitable for
you, then you can choose any other collections that are available on your date
(yup.. boleh tukar barang on the same value). Please note that no deposit will
be return if you choose to cancel the booking.
We wish to make things
simpler for everybody and to upset any of you is the last thing we want to do..
We might be just a small home based business but we are a legitimate business
and we have to operate as such! We love you guys and appreciate all of you guys
who are committed! Thank you!!
If
you have any questions please watsapp the booking lady:
Nurul 0123246465
Nurul 0123246465
No goods will be reserved
until paid for as per deposits
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